What Are Automated Chatbots?
Chatbots are software applications that are programmed to send messages to users in a conversational interface, much like a live chat widget. They act like digital agents that communicate with your website visitors.
They can complete a number of tasks that your visitor might require, whether it be pointing them to the right product of interest, helping direct them through to your sales team, or making a booking or reservation. There is no end to what you can get a chatbot to do for you and everyone has slightly different requirements.
Ultimately, they act as a digital agent on your website, interacting with as many visitors as you have on your web pages at any one time and working 24 hours a day, 7 days a week and 52 weeks a year! They never stop.